Information and Communication Technology (ICT)
The Information and Communication Technology (ICT) Department supports the computer network of Zambart, providing technical support and ensuring the whole organization runs smoothly.
The department offers the following services:
- installs, and configures hardware and software
- Network Services: maintain high-speed wired and wireless fibre optic internet access, secure cloud & on-premise VPN for remote access, & network monitoring and security
- Data Storage: centralized file storage solutions, data backup & disaster recovery & research data management and archiving
- Manage Computing Resources: cloud computing services, virtual machines & remote desktops
- Software & Application Support: licensing & installation of research software (e.g. Stata,R, Evivo, Atlas ti), off-the-shelf & custom-made application support (e.g. Accounting and HR software), & collaboration tools (e.g. Microsoft Teams)
- Maintain Security Services: endpoint protection (antivirus, anti-malware), firewall & intrusion detection systems & provide security awareness to users
- User Support: helpdesk & technical support to users, IT onboarding & training, & documentation & user guides
- Provides Collaboration & Communication tools: Email services, video conferencing platforms (e.g., Zoom, Teams), & file sharing (e.g., SharePoint)
- Web application support
- Equipment procurement & management: Hardware procurement (laptops, desktops, servers) & Asset management and inventory tracking
- Compliance & Policy Support: enforce data privacy, compliance & Policy enforcement